Yono Rummy Terms & Conditions

Welcome to Yono Rummy. These Terms and Conditions ("Terms") govern your use of the Yono Rummy platform and all its services. By browsing the website, creating an account, or using any of our services, you are deemed to have accepted these Terms in full.

Yono Rummy is an online gaming platform offering rummy, card games, slots, Live Casino, and Sports Betting to users in Bangladesh. By using this platform, you confirm that:

• You are at least 18 years of age.
• You are legally permitted to use this type of service.
• You are using this platform voluntarily and with full awareness.
• Online gaming is legal in your region.

To create an account on Yono Rummy, you must complete the registration form with accurate and complete information. Registering with false details is a direct violation of our Terms and Conditions and may result in account termination.

Information required for registration:

• Full Name (as per National ID)
• Active Mobile Number
• Valid Email Address
• Date of Birth (for age verification)
• Current Address

Each person may register only one account. Any attempt to create multiple accounts using the same device, IP address, or payment method will result in all associated accounts being closed and any funds held may be forfeited.

KYC Verification: Before your first withdrawal, or for transactions above a certain limit, Yono Rummy may require you to complete an identity verification (Know Your Customer) process. You will need to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving License

Yono Rummy currently accepts multiple payment methods including Mobile Pay, Nagad, Rocket, bank transfer, and USDT. Each method has its own minimum and maximum transaction limits.

Deposit Rules:

• Minimum deposit: ৳100.
• Deposits are generally credited to your account instantly.
• Only payment accounts registered in your own name may be used for deposits.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules:

• Minimum withdrawal: ৳500.
• Withdrawals are typically processed within 1–24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Yono Rummy may place a hold on withdrawals and conduct an investigation in cases of suspicious transactions.

Yono Rummy regularly offers various bonuses and promotional deals. Each offer has its own terms, which are detailed on the relevant promotions page.

General Bonus Terms:

• All bonuses come with specific wagering requirements — generally 10x to 30x the bonus amount.
• Different wagering calculations may apply to bonus bets depending on the game.
• There is a set time limit to meet the wagering requirement — typically 7 to 30 days.
• If the conditions are not met within the specified time frame, the bonus and any winnings derived from it will be forfeited.
• The same bonus offer cannot be used more than once.
• Any attempt to abuse bonuses or artificially fulfill bonus conditions may result in account termination.

Welcome Bonus: New members can receive a welcome bonus of up to 100% on their first deposit. This bonus carries a 20x wagering requirement and is valid for 30 days.

All games on Yono Rummy are powered by internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely random, unbiased, and not predetermined.

Player Responsibilities:

• Keeping your account secure — do not share your password with anyone.
• Notify the support team immediately if you notice any suspicious activity on your account.
• If a technical issue arises during a game, contact support calmly and we will assist you.
• Treating other players with respect at all times.

Technical Error: If a technical error causes an incorrect result in any game, Yono Rummy reserves the right to void that round and refund all wagers. Payouts are not guaranteed in the event of a technical fault.

The following activities are strictly prohibited on Yono Rummy and will result in permanent account closure:

• Fraud & Cheating: Using any software, bots, or automated systems to play games.
• Collusion: Colluding with other players to gain an unfair advantage.
• Money Laundering: Using the platform to launder illegal funds.
• Multiple Accounts: Creating multiple accounts under the same person's name or details.
• Bonus Abuse: Placing bets artificially to farm bonus rewards.
• Hacking: Attempting to breach the platform's security.
• False Information: Submitting false documents or information during registration or KYC.
• Abuse: Threatening or harassing the support team or other players.

Yono Rummy reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any provision of these terms is violated.
• If KYC verification fails or false documents are submitted.
• Account has been inactive for an extended period (over 12 months).
• By order of a court or regulatory authority.
• If a security risk is detected.

Players may close their account at any time by contacting our support team. Please withdraw your verified balance before requesting account closure.

Yono Rummy is not responsible for:

• Game disruptions caused by loss of internet connection.
• Transaction delays due to issues with third-party payment providers.
• If account details are exposed due to the player's own negligence.
• Force majeure — service disruptions caused by natural disasters, government directives, or other unavoidable circumstances.

Yono Rummy's total liability shall not exceed the total amount you deposited over the previous 30 days under any circumstances.

Your privacy is important to us. Details on how Yono Rummy collects, stores, and uses your personal information can be found on our Privacy Policy page.

In summary, Yono Rummy:

• Used to manage your account and deliver our services.
• Used for KYC verification and fraud prevention.
• Never sells your information to third parties without your consent.
• May be disclosed to authorities where required by law.

If you have a dispute with Yono Rummy, please contact our customer support team first. We believe most issues can be resolved through direct communication.

Dispute Resolution Process:

• Step 1: Submit a complaint via support email or live chat.
• Step 2: Yono Rummy will provide an initial response within 7 business days.
• Step 3: An additional 14 days may be required to complete the investigation if needed.
• Step 4: If unresolved, the matter will be referred to an independent mediation body.

The relevant balance or transaction may be placed on hold during a dispute. The final decision is binding on both parties.

Yono Rummy reserves the right to update or modify these Terms & Conditions at any time. For significant changes, we will notify you in advance via email or an on-platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly to stay informed.

If you have any questions or comments regarding these Terms and Conditions, please contact us:

• Email: support@yonorummy.biz
• Live Chat: Log in to the platform and chat with us directly.
• Support Hours: 7 days a week, 24 hours a day.

Our support team provides assistance and is committed to resolving any issues promptly.